Refund

Refund Policy

For Nalgene customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to nalgeneq.shop.

How Nalgene handles condition of returns
For purchases made through nalgeneq.shop, Nalgene applies the following guidance on condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

eligibility at Nalgene
Nalgene publishes this eligibility guidance for customers using nalgeneq.shop. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What Nalgene customers should know about refund timing
For purchases made through nalgeneq.shop, Nalgene applies the following guidance on refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at Nalgene to support
This support section covers orders and visits through nalgeneq.shop for Nalgene. For return or exchange assistance, contact Support@Nalgeneq.shop or 3108480531.

starting a request at Nalgene
Nalgene publishes this starting a request guidance for customers using nalgeneq.shop. When requesting a return or exchange, contact us at Support@Nalgeneq.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Nalgene: order problems
Nalgene publishes this order problems guidance for customers using nalgeneq.shop. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from Nalgene on exceptions
Nalgene publishes this exceptions guidance for customers using nalgeneq.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgeneq.shop
Phone: 3108480531
Physical address: 869 8th Ave N, Fargo, North Dakota, 58102, United States